Shipping policy
🚚 Shipping Policy – Bike Your City
Welcome to Bike Your City! We’re committed to getting your gear to you quickly, safely, and sustainably. Here's everything you need to know about our shipping process:
📦 Processing Time
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Orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed the next business day.
🌍 Shipping Locations
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We currently ship to Belgium and select EU countries.
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For international shipping inquiries, please contact us at eshop@bikeyourcity.be.
🚴 Delivery Options & Rates
| Region | Delivery Method | Estimated Time | Cost |
|---|---|---|---|
| Belgium | Standard Shipping | 2–4 business days | €5.95 (Free over €100) |
| EU Countries | Tracked Shipping | 3–7 business days | €12.95–€19.95 (based on location) |
Note: Delivery times are estimates and may vary due to external factors.
📍 Local Pickup
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Free in-store pickup available at our Brussels location:
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Rue Dieudonné Lefèvre 4, 1020 Laeken
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You’ll receive an email when your order is ready for pickup.
📦 Packaging & Sustainability
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We use eco-friendly packaging whenever possible.
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Bikes and large items are shipped partially assembled with instructions.
❗ Delays & Issues
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If your order is delayed or lost, please contact us at behere@bikeyourcity.be with your order number.
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We are not responsible for delays caused by customs or courier services.